Frequently Asked Questions

Just some questions that we’re always asked!

TrueAligner Clear Aligners

What are TrueAligners?

Our invisible aligner therapy includes several sets of tight-fitting, custom-made clear plastic aligners that gradually shift teeth into their desired position.

How do TrueAligner invisible aligners straighten teeth?

Our invisible aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a TrueAligner affiliated licensed dental professional who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

Are TrueAligner invisible aligners trimmed in a scalloped fashion or straight across?

TrueAligner invisible aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for TrueAligner invisible aligners?

Every TrueAligner order begins with a Smile Assessment and 3D scan to determine if you are a smile candidate. The TrueAligner aligner system is designed for minor, moderate and complex teeth corrections, including gaps between teeth, crowding, rotations, and some bite correction.

Does TrueAligner treat patients directly?

No. TrueAligner manufactures aligners based on prescriptions from dentists and orthodontists. You and your doctor play the biggest role in ensuring the success of your treatment.

How long does the treatment take?

This varies from patient to patient. The licensed dentist or orthodontist assigned to you will determine the best plan for your needs. Treatment can take anywhere from a few months to a few years, depending on the complexity of the case, but we straighten most smiles in an average of 9-12 months.  

How long do I need to wait after having my wisdom teeth removed before I can start with TrueAligner?

Typically, you will need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting with TrueAligner. 

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth then please follow that direction. Otherwise, you can book a scan with one of our partnered licensed dental professionals, who will review your smile for you. And if it is determined that TrueAligner treatment isn’t right for you, we will let you know.

Am I a candidate for TrueAligner if I have an implant?

Our aligners can work for some customers who have missing teeth. Our dental professionals assess these situations on a case-by-case basis as a part of the first step in our process.

Does TrueAligner guarantee perfect results?

It’s impossible to guarantee the outcome of any orthodontic treatment. However, the majority of patients do experience significant improvement in their smiles, Results may vary from patient to patient.

Treatment Process

Does a licensed dentist or orthodontist review my case?

Yes. Your new smile will be reviewed, modified (if necessary), and approved by a licensed dentist or orthodontist.

How long is the typical treatment process?

The licensed dentist or orthodontist assigned to you will determine the best plan for your needs, but we straighten most smiles in an average of 9-12 months.

Why do I need aligners for both arches if I only want to change one?

Fixing crowding or spacing may change your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your smile plan. In some cases, correcting only a single arch could result in your teeth shifting back to their original positions. In order to safely get – and keep – the smile you’ll love, it’s important to use aligners on both arches.

Can I use TrueAligner invisible aligners on only my upper or lower teeth?

Fixing crowding or spacing issues changes your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your treatment plan. Additionally, only correcting a single arch may result in your teeth shifting back to their original positions. For these reasons, all plans include both upper and lower arches.

How do I use my chewies?

We include chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your chewie between your teeth and chew as if it were a piece of gum. 

Will my teeth hurt during treatment?

Much like the days after a good workout at the gym, most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working, gently moving your teeth to their final destination. This soreness should gradually go away after the first few days of wearing new aligners. If the pain doesn’t go away or is getting worse, give your TrueAligner dental provider a visit or contact our customer care team.

How often should I wear my aligners?

Wear your aligners all the time as directed by your prescribed smile plan (20 to 22 hours a day). Take them out for eating, drinking sugary drinks, flossing and brushing your teeth.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only $50 per tray. Your replacement aligner will generally ship within 7 to 10 business days of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner please call your TrueAligner providing clinic. 

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you’ll need to wear a retainer regularly to maintain your new smile. You’ll wear your retainers 24 hours a day (except for eating and drinking) for the first two weeks. After that, you’ll want to wear your retainers only while you sleep. We recommend replacing your retainers every six months to keep them fresh.

Pricing Plans

Do checkups include consultation fees?

TrueAligner doctors provide free initial consultations. However, some doctors may charge a fee for subsequent checkups. It’s best to check with the doctor for further details regarding fees.

Do I have to pay for everything up front?

Not necessarily. Many of doctors offer monthly financial plans to help fit your budget and lifestyle.

When do I make payment?

Payments are is typically set out as such:

1) Initial deposit to TrueAligner providing clinic – For the creation of the customized treatment plan which will comprise of the length of treatment and number of aligners required.

2) Depending on the length of the treatment and number of aligners required as stated in the treatment plan. Patients will fall into one of 3 categories, Express, Light and Max. Express patients will typically be asked to make the remainder of payment during the initial dispensing of aligners. Whereas Light and Max patients will have the option to stagger payment across the duration of their treatment

How much does TrueAligner Treatment Cost?

Costs vary slightly from doctor to doctor and is mostly dependent on the complexity of your case and your course of treatment.

Are there any price reductions for reduced number of aligners?

Yes! The cost for TrueAligner treatment is patient specific and will also depend on the TrueAligner treatment required. You can refer to the table above for the patient pricing plan. You’ll know the number of aligners you need after the treatment plan has been delivered to you.

Are TrueAligner clear aligners covered by dental insurance?

That depends! as many dental insurance plans do include coverage for orthodontic appliances such as clear aligners. On top of this, if you meet your insurance company’s eligibility requirements, they may only cover a portion of the total treatment cost up to a lifetime maximum, which is typically between $1,500USD to $3,000USD. Your doctor and insurance company can provide more details.

How does it work?

Book Appointment

Book an appointment with one of our dental providers for a TrueAligner System consultation and take digital records of your teeth for treatment planning.

Treatment Planning

During this stage you'll get to view a video showing the exact movements of your teeth and your new smile. On top of this, you'll be given an estimate of the duration of your treatment. 

Wearing of Aligners

Wear each set of aligner for 2 weeks and for at least 22 hours a day. Always remember to take them out when eating, brushing and flossing. Your doctor will check up on your progress every 4 to 8 weeks.

Show Off Your Smile!

After you complete the treatment, you'll get to enjoy your brand new smile! Do remember to use retainers to maintain that smile!

TrueAligners are manufactured from FDA-approved thermopastics & produced in accordance to ISO 13485 requirements.

International Standards ISO 10993 and EN ISO 7405 and ISO 13485.

Contact Us Today!

Wanna make an appointment with our doctor? Or have a burning question on our product or services? Get in touch with the TrueAligner helpdesk via the form below or via our Facebook Messenger! We're always here to help you in whatever way we can.


8 Ubi Road 2, Zervex Building, #04-32, Singapore 408538.

Contact Us